Privacy Policy

We collect information you provide when creating an account, searching, booking, contacting support, reviewing a stay, or registering a hotel.

• Identity and contact information such as name, email address, and phone number.
• Booking details, traveller information, stay dates, preferences, and communications.
• Payment status and transaction references. Complete card credentials are handled by authorized payment providers.
• Device, browser, approximate location, language, currency, and usage information.

We use personal information to provide, secure, improve, and support the booking service.

• Create and manage accounts and reservations.
• Send confirmations, service messages, security codes, and requested support responses.
• Prevent fraud, abuse, unauthorized access, and booking disputes.
• Improve search relevance, accessibility, performance, and customer experience.

When you book, necessary reservation and contact details are shared with the selected hotel so it can deliver your stay. We also use carefully selected providers for hosting, email, messaging, maps, translation, analytics, and payments.

• Providers receive only the information needed to perform their service.
• Hotels act independently for information they collect directly during your stay.
• We do not sell your personal information.

Ziara Booking uses essential cookies and local storage for sign-in, security, language, currency, booking progress, and site preferences. Where required, optional analytics or marketing technologies will be subject to the choices presented to you.

We keep information only as long as needed for bookings, legal obligations, accounting, dispute resolution, fraud prevention, and legitimate business records.

• Encryption and access controls protect sensitive settings and communications.
• Activity and audit records help us investigate misuse and protect accounts.
• No internet service can guarantee absolute security; report suspected account misuse promptly.

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing. Some records must be retained for legal, security, or accounting reasons.

• Update your profile information from your account.
• Contact us to exercise a privacy right or ask how your information is used.
• You may withdraw optional consent without affecting earlier lawful processing.

Our hotels and service providers may operate in different countries. We use appropriate safeguards where information is transferred. Ziara Booking is not intended for children to create independent accounts; traveller details for minors must be supplied by an authorized adult.

We may update this policy as services or legal requirements change. The latest version and update date will remain available on this page. Contact support for questions or privacy requests.